Customer Q&A for amusement equipment
March 21, 2025
Q6: How to ensure the safety of equipment in adverse weather conditions?
A: Windproof design: The large equipment base adopts a deep buried concrete structure with a wind resistance level of 12.
Waterproof and anti-corrosion: Metal parts are coated with anti rust coatings, and plastic parts are resistant to high temperatures (-30 ℃ to 60 ℃).
Intelligent shutdown: in case of rainstorm or strong wind, the equipment will automatically trigger the safety locking system and send an alarm.
Emergency plan: Provide site planning suggestions for lightning protection and water accumulation prevention.
Q7: Do you provide after-sales support?
A: Yes, we offer:
Warranty period: Core components (such as motors and control systems) are covered by a one-year warranty, and vulnerable parts are covered by a one-year warranty.
Lifetime maintenance: Only cost price repair fees will be charged outside the warranty period.
Q8: How to schedule a field visit or equipment demonstration?
A: Online consultation: Fill out the official website form.
Customized itinerary: Our sales team will arrange according to your needs.
Visit the production base and finished product display area.
Experience popular devices and watch security operation demonstrations.
Discuss customized solutions face-to-face with engineers.
Remote support: If unable to access, VR panoramic device display or video conference explanation can be provided.
Q9: What are the advantages of your company compared to other brands?
A: Full industry chain coverage: from design, production to installation, the entire process is independently controlled for quality.
Successful cases: Serving clients from many countries, the case library can provide reference.
Contact us and start your amusement project!