Customer Q&A for amusement equipment

Q1:  What types of amusement equipment does your company have? Which scenarios are suitable?

A:  We offer a full range of amusement equipment, including:

Children's playground equipment: Carousel, Naughty Burger, Slide, Swing, etc., suitable for kindergarten, shopping mall parent-child area.

Medium to large scale amusement equipment: roller coasters, Ferris wheels, bumper cars, rotating flying chairs, etc., suitable for theme parks and amusement parks.

Outdoor sports equipment: climbing walls, trampoline parks, go kart tracks, etc., suitable for outdoor scenic spots or sports venues.

Water park equipment: drifting river, water slides, wave making pool, etc., designed specifically for water parks.

Theme scenes can be customized according to customer needs, such as fairy tales, science fiction, or regional cultural styles.

 

Q2:  How to ensure the security of the equipment?

A:  Safety is our core commitment:

Strict certification: All equipment has passed ISO 9001 quality management system certification and national special equipment inspection report.

Material standard: High strength steel, environmentally friendly plastic, and anti slip and wear-resistant coating are used to ensure durability and impact resistance.

Intelligent monitoring: equipped with a real-time monitoring system that can warn of abnormal vibrations, temperature or voltage fluctuations.

Operation training: Provide free operator training to ensure standardized use and emergency handling capabilities.

Lifetime maintenance: Regular follow-up inspections and free safety maintenance services are provided.

 

Q3:  Does the device support customized design?

A:  yes! We provide full chain customization services:

Theme design: The appearance and interactive functions can be customized according to the brand logo, IP image, or cultural elements.

Functional adaptation: Adjust equipment size, speed, passenger capacity, and other parameters to meet site space and pedestrian flow requirements.

Intelligent upgrade: integrating technology modules such as facial recognition, QR code ticketing, AR interaction, etc., to enhance the user experience.

Environmental protection plan: Provide green technology options such as solar power supply and low-noise motors.

Just provide the site drawings and requirement list, and our design team will provide free 3D renderings and proposal suggestions.

 

Q4:  How long does it take for installation and maintenance?

A: Installation cycle: about 1-3 weeks for small and medium-sized equipment (such as slides and swings); Large equipment such as roller coasters and Ferris wheels require 4-8 weeks, depending on the complexity of the equipment and site conditions.

Maintenance cycle:

Daily inspection: Completed by operators before daily operation.

Deep maintenance: Our engineers come to inspect and replace vulnerable parts every quarter.

Emergency response: There is a 24-hour service hotline nationwide, which can arrive at the scene within 48 hours to handle any malfunctions.

 

Q5:  What are the age and height restrictions for the device?

A: Children's equipment: Suitable age: 2-12 years old

Height limit: Parents are usually required to accompany children under 1.2 meters.

Medium and large equipment:

Roller coasters and spinning flying chairs: prohibited for special groups such as people with heart disease and pregnant women who are over 1.4 meters tall.

Water equipment: Life jackets are required, and children need to be accompanied by adults.

All devices are marked with prominent warning signs and provide multilingual safety instructions.